Policies & Information

Policies & Information

Know Before You Go!

There is a lot to do and see when visiting Chisos Mountains Lodge, plan your trip out ahead of time and avoid the stress! Below is important travel information and policies:  

Quick Links


Lodging Info. & Policies

Check-In: 4:00 pm
Check-Out: 11:00 am

Deposit Policy: An advance deposit equal to the first night's stay is required to hold a reservation. Payment of the remainder of the balance is due at the time of check-in.

Payment Policy: The first night stay is due at time of booking. The remaining balance is due at time of arrival. Checks are not accepted. A credit or debit card is required at check-in.” Note: we take cash at the front desk, but need a card in case of damage to the room, etc.

Cancellation Policy: Cancellations/changes made more than 72 hours prior to the arrival date will receive a full refund. Cancellations/changes made less than 72 hours prior to 4:00 PM local time on arrival date will forfeit the full deposit.

Deposit/Cancellation Policy 10+ Nights: Any 10+ night stay will require a deposit totaling two nights' stay to confirm the reservation. If the reservation is canceled or stay is reduced outside 72 hours before arrival, one night's stay will be forfeited. The full deposit is forfeited if the cancellation is within 72 hours before arrival.

Reservation Changes: Dates of stay for a reservation may be changed outside of 72 hours based on current availability. Your reservation is subject to a new rate for new dates of stay. Any changes made to your reservation may result in a rate change and payment due upon arrival.

Extra Person Policy: All room rates are based on double occupancy. An additional person charge of $11 +tax applies per extra person.

Pet Policy: Pets are only permitted in Roosevelt Stone Cottages 101, 102, and 103. Pets are not permitted in most of our facilities. Pets are not to be left unattended in the room, closed in a vehicle, or on hiking trails. A one-time pet fee of $50 +tax applies.

Smoking Policy: All rooms are non-smoking, including balconies and porches. All indoor public facilities are non-smoking. Smoking is permitted outside at least 25 feet away from any door or window.

Cooking Appliances Policy: Please do not use grills, electric skillets, or other cooking appliances inside or outside the units. We offer microwaves and refrigerators in our units. Thank you for cooperating and helping preserve the surrounding nature and lodge.

Group Policy: Please note the lodge is limited with space and options, so we do not accommodate group parties. If you book multiple room reservations, we will likely not be able to have all your rooms close together due to limited room types. There is also no group event space and group dining is not available. Please anticipate having multiple dining seatings for multiple room reservations.

Power Outages: Due to the remote location of Big Bend National Park in Brewster County, occasional power outages can occur because of local or county-wide issues that are beyond our control. In addition, water main breaks, implementation of water restrictions, and other water supply issues in Big Bend National Park can impact the amount of and availability of water. Please note that refunds will not be issued due to power outages or water limitations/outages.